Traineeship opportunities hosted to Service NSW

Got a knack for customer service? Back it up with a qualification and on-the-job training with an award-winning Government agency.

HVTC is partnering with Service NSW to deliver traineeship opportunities across NSW, giving job seekers the chance to gain practical work experience on the frontline of one of Service NSW's local community branches.

People of Aboriginal or Torres Strait Islander origin are encouraged to apply, with identified traineeships also available pursuant to our NSW Anti-Discrimination Exemptions.

Since 2017 HVTC has collaborated with Service NSW to place more than 400 trainees in 100 service centres across NSW, providing valuable training and employment opportunities to school leavers and job seekers in metropolitan, rural and remote communities. The majority of the HVTC trainees hosted to Service NSW work as Digital Service Representatives, which involves being the first point of contact for customers in the branch and dealing with their initial enquiries, assisting them to transact online and then referring them on to the appropriate channels if required.

During your traineeship, you will undertake a Certificate III in Customer Engagement - Business qualification over 12 months, which is delivered online through the Central Coast Community College (RTO 90304). You'll also be hosted to Service NSW to gain practical skills in the workforce, preparing you for potential ongoing employment. Whether you've got prior experience in customer service and want a qualification to help elevate your career to the next level; you're just looking for a new career path; or you still aren't exactly sure what you want to do; this traineeship is a great stepping stone to bigger and better opportunities. 

 What are the benefits?

  • Entry level job with an award winning NSW Government agency
  • Paid work while you study
  • Flexible training and employment opportunities
  • Nationally recognised Cert III qualification from a Registered Training Organisation (RTO)
  • Vital workplace experience you can carry anywhere
  • Potential pathway to a permanent job upon completion
  • Work-integrated learning 

How do I apply?

Visit our careers page to view our current vacancies with Service NSW or fill out an Expression of Interest below to be notified when a role becomes available in your preferred location.

Young woman smiles at camera wearing a blue blazor and red shirt. She has a work badge on with her name and another badge with the Aboriginal flag.

Service NSW Traineeship - Register your interest now!

Register your interest for an exciting opportunity in a Digital Service Representative traineeship with Service NSW to gain a nationally recognised qualification.

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